Question 1

How does the milk frother work?

Accepted Answer

It's a handheld electric whisk with a stainless-steel head and three speed settings — a light stir for mixing coffee and shakes, and a faster setting for thick, café-style foam. It froths milk in seconds, and it also beats eggs, blends milkshakes and whips cream. The whisk rinses clean under running water, and the motor body wipes clean with a damp cloth — don't submerge it.

Question 2

How is the matcha powder used?

Accepted Answer

Sift a spoonful into a cup, add hot (not boiling) water, and whisk until smooth for a classic matcha tea — or whisk it into warm milk for a latte. It's versatile enough for smoothies, baking and cooking too. Our frother does the whisking for you, so a café-style matcha latte takes seconds. Pick 100g, 200g, or the 100g matcha + 100g cocoa set; the powder keeps for 3 years stored at normal temperature.

Question 3

What does the kitchen scale measure?

Accepted Answer

Weight from 0.1 g up to 2000 g with ±0.1 g accuracy, switchable between grams and ounces. It has five operation modes including a built-in timer — handy for coffee brewing and baking — and a backlit LCD display that stays readable in low light. It recharges with the included charging cable.

Question 4

How does the bundle discount work?

Accepted Answer

Add any two of the three — the milk frother, the matcha powder and the kitchen scale — and $10 CAD comes off your order when you add them with one of the bundle buttons on the site. It's $10 off once per order, not per pair, so adding the third item doesn't add a second $10. Signed-in members get their 15% member discount instead, which beats $10 on any order over about $67; the two don't stack. The welcome code from our email list does stack on top.

Question 5

Is the café drink trio cheaper than buying the three separately?

Accepted Answer

The trio is CA$96.99 with any matcha option. At listed prices the frother, matcha and scale cost CA$105.97 with 100g matcha, or CA$115.97 with 200g matcha or the matcha + cocoa set. Buying the separate items with the $10 pair saving comes to CA$95.97 or CA$105.97, because that saving comes off once per order. The trio gives you the biggest saving on the larger matcha options and one price for every option. Every one of these clears the $65 free-shipping line.

Question 6

How does the shipping cost work?

Accepted Answer

Orders of $65 or more ship free with tracking. Under $65, the standard rate is a flat $6 CAD per order — not per item — so adding the matcha to your frother never adds a second delivery fee. The exact rate for your address shows in the shipping calculator in your cart before you pay, and it updates automatically if our carrier rates change.

Question 7

What can I use the milk frother for?

Accepted Answer

Coffee, lattes, cappuccinos, hot chocolate, matcha, shakes and cream. Three speed settings cover everything from light mixing to rich foam.

Question 8

Are they easy to clean?

Accepted Answer

Yes. The frother's whisk rinses clean in seconds, and the motor body wipes clean with a damp cloth — don't submerge it. The matcha powder and scale just need a quick wipe or rinse.

Question 9

How fast does it ship?

Accepted Answer

Orders ship from the nearest fulfilment centre within one business day. Orders over $65 ship free; delivery typically takes 5-12 days, with tracking sent by email.

Question 10

What if I don't like it?

Accepted Answer

Send it back within 30 days for a full refund, used or not. No explanation needed and no original packaging required.

Question 11

Is there a warranty?

Accepted Answer

Yes — every unit is backed for 12 months from delivery. If anything fails from normal use, our fulfilment partner will send a replacement at no cost.

Question 12

Do you ship internationally?

Accepted Answer

Enter your address at checkout to see the delivery options available for your area. Duties and taxes are calculated at checkout where applicable.

Everything people ask us

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